📦 Return & Refund Policy
Thank you for shopping at CryptoStore.al. Please read this Return & Refund Policy carefully before making any purchases. By placing an order on our website, you agree to the terms outlined below.
🛑 All Sales Are Final (Crypto Payments)
Due to the nature of cryptocurrency transactions — which are permanent, non-reversible, and anonymous — all sales are final. Once a transaction is confirmed and completed on the blockchain, we cannot offer refunds or returns unless the item delivered is defective, incorrect, or not as described.
✅ Eligible Return & Refund Cases
We may offer replacements, store credit, or refunds under the following conditions:
- Incorrect Item Received: Contact us within 3 days of delivery with your order ID and a clear photo of the item received.
- Defective or Damaged Item: Contact us within 3 days of delivery with proof (photo/video) of the issue.
- Product Not Delivered: If your order hasn’t arrived within the estimated delivery time, notify us within 10 days of the expected delivery date.
🔁 Non-Returnable / Non-Refundable Items
- Buyer's remorse or change of mind
- Incompatibility with hardware/software
- Digital goods after download or activation
- Delays caused by third-party logistics or customs
📬 How to Request a Return or Refund
To initiate a return or refund request, please contact our support team at:
Include the following:
- Order number
- Description of the issue
- Photo(s) or video evidence
- Your preferred resolution: refund, replacement, or store credit
💸 Refund Method
- If approved, refunds will be processed in store credit or crypto equivalent at the time of approval (not the original amount paid).
- Refunds will be sent to the wallet address you provide.
- Processing time: 5–7 business days after approval.
🔐 Responsibility Disclaimer
CryptoStore.al is not responsible for:
- Customer errors during checkout (wrong wallet address, incorrect shipping info, etc.)
- Cryptocurrency market price changes
- Shipping delays due to incorrect address or external factors
📞 Questions?
If you have any questions, contact us at: